Shipping Policy

This Shipping Policy explains how WilsonPaws processes and ships orders placed on wilsonpaws.com. Shipping charges and delivery estimates are configured per order and will be confirmed at checkout.

1. Order Processing

Orders are processed during business days, typically within 1–2 business days of receipt. Orders placed on weekends or holidays are processed the next business day. Processing time does not include shipping time.

2. Shipping Charges

Shipping charges are calculated at checkout based on the destination, weight, and selected shipping method. Applicable charges are displayed before order confirmation. Free shipping promotions, when offered, apply under the stated terms.

3. Delivery Estimates

Delivery estimates are provided at checkout and are not guaranteed. Actual delivery times depend on the carrier and destination. We are not responsible for carrier delays.

4. Tracking Information

Once your order ships, we send tracking information by email when available. You can use it to monitor delivery status. For tracking questions, contact us at info@wilsonpaws.com.

5. Delays

We are not liable for delays caused by carriers, weather, customs, or events outside our control. If your order is significantly delayed, contact us and we will help resolve it.

6. Shipping Restrictions

We currently ship to selected destinations as configured at checkout. If a destination is not available, it will not appear as an option. Restrictions may change as shipping settings are updated.

7. Contact

For shipping questions, contact Wilson Medley LLC at info@wilsonpaws.com or (877) 650-4948.